Exchanges

Need a different size or received the wrong item? Request an exchange online before mailing anything back.

If you have an FM Designs account, sign in and open your order.

If you checked out as a guest, open your order confirmation email and click View Your Order. Enter the email address used for your purchase, and Shopify will send you a one-time verification code. Once you're viewing your order, select Return Items to submit your request.

Please wait for approval before mailing any item back to FM Designs.

  • ① Request

    Submit your return request online and tell us how we can help.

  • ② Approval

    We'll review your request and email you approval and next steps.

  • ③ Return

    If approved, mail your item back with your Order Number inside the package.

  • ④ Replacement

    Once received and inspected, we'll ship your replacement as quickly as possible.

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Exchange Guidelines

  • Requested within 14 days of delivery
  • Unworn and unwashed in it's original condition
  • Free from smoke, perfume, or pet hair

No refunds, as every item is custom decorated specifically for your order. Exchanges are available for size only. Because every item is custom decorated specifically for your order, we aren't able to exchange items for a different design or graphic, a different garment style, or a different color.

Return Shipping

Size Exchanges

Customers are responsible for shipping items back to FM Designs for size exchanges. If you originally paid for shipping, we'll cover shipping on your replacement item. If your original order was delivered to your school, your replacement will be delivered there as well.

If We Made a Mistake

If we sent the wrong item or there's a decoration or manufacturing issue, we'll email you a prepaid return label and replace the item at no cost.